Privacy Policy

Sentaca Inc. Privacy Policy

Last updated: January 21, 2022

Introduction

At Sentaca we value your privacy and are committed to protecting and processing your personal information responsibly.

This privacy statement describes how Sentaca collects, uses and shares your information. It applies to Sentaca Inc. and Sentaca Consulting Canada Ltd.

Personal Information We Collect and Use

This section describes the various types of information that we collect and how we use it.

We may store your details from business contact information that you provide to us, or that we collect from your organization or our suppliers.

Business contact information is typically information that you would find on a business card, such as name and business contact details. We use this information to contact or communicate with you about business matters. If we receive business contact information from a third party, such as a Sentaca Business Partner or supplier, we will confirm that the information was shared appropriately.

We may also combine your business contact information with other business-relevant information, such as information about your professional education, skills, work experience, or other publicly available information, such as business-related blogs, publications, job roles, and certifications. This information may be used to tailor our interactions with you in any part of Sentaca’s business, for example in the sales process, to maintain a relationship with you, and for post-contractual relationships.

Sentaca Website

Our website offer ways to communicate with you about us, our products, and services. The information that we collect on website is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our website, we may collect information that is connected to your website visit.

We collect information about your use of our website, such as:

• the webpages you view,
• the amount of time you spend on pages,
• the website URL that referred you to our pages,
• your geographic information derived from your IP address,
• and any hyperlinks or advertisements you select.

We use this information to improve and personalize your experience with our website, provide you with content that you may be interested in, create marketing insights, and to improve our website, online services, and related technologies.

We also collect the information that your browser or device automatically sends, such as:

• your browser type and IP address,
• operating system, device type, and version information,
• language settings,
• crash logs,
• and passwords.

We use this information to provide you with access to our webpages, improve the webpage view on your device and browser, adapt to your settings and language, and adapt content for relevancy or any legal requirements for your country. We also use this information to comply with system and network security requirements, and to provide support. 

Marketing

We use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your experience with our content and advertisements, and to develop internal marketing and business intelligence. You may submit an opt-out request, or select Unsubscribe at the bottom of each marketing email. To review or set your preferences regarding the information that we collect about you on our website select Cookie Preferences in the website footer.

We use contact information that we collect directly from you, your organization, or third-party data providers, to communicate with you about our products, services, and offerings. When we obtain information about you indirectly from third parties, we implement checks and controls to confirm that this information was legally acquired by the third party and that the third party has the right to provide the information to us for our use in marketing.

We may, subject to your preferences, collect information about your interactions with our website, our emails (such as whether emails are opened or links selected), and other Sentaca content, including content on third-party sites. 

We use this information to develop internal marketing and business intelligence. For example, we may:

• Combine the information collected to better understand your interests and      potential business needs, such as Sentaca events you attend, content you      review, or any of our website that you visit.
• Aggregate the information that is collected about website visitors for the purposes of developing and modelling marketing audiences.
• Leverage insights from the information collected to personalize content and      advertisements across multiple interactions and devices.
• Engage with advertising partners, such as publishers and social media platforms, to deliver targeted Sentaca advertisements on their website, aggregate information for analysis, and track engagement with those advertisements on our behalf. These advertising partners may also track your interactions with us on our website.

Contractual Relationships

A contractual relationship is created when you order a trial, or a product or service from us. The information collected in a contractual relationship may include the business contact information of the requester, and the order details. Information that is required for shipment and payment, for the implementation of services, or to grant access to the product or service may also be collected.

This information may be collected for various purposes, depending on the nature of the products or services, for example, for contractual management and compliance, to provide support, for the improvement or development of our products and services, and to generate technical and market insights. 

Support Services

When you contact us to request support, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.

The information that we collect may include any information exchanged during our phone conversations. We may use this information to inform you of products or services that are related to your support request. This can include product updates or fixes, and we may combine the information that is collected through other interactions with you or your organization to provide more valuable suggestions in relation to product support, such as any available training regarding the issue.

While we handle the support case, we may have incidental access to information that you have provided or information that is on your system. This information may contain information about you, your organization's employees, customers, or other relevant parties. The conditions regarding the handling and processing of this information is covered by the applicable agreements between your organization.

Protecting You and Sentaca

We may collect and use information to protect you and Sentaca from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as log-in information.

The security solutions we use to protect your information, our infrastructure, and our networks may collect information such as IP addresses and log files. This is necessary for the functionality and utility of security programs to enable the investigation of any potential security incidents and generate insights on security threats.

We may use specialized tooling and other technical means to collect information at access points to, and in, IT systems and networks to detect unauthorized access, viruses, and indications of malicious activities. The information we collect may be used to conduct investigations when unauthorized access, malware or malicious activities are suspected, and to remove or isolate malicious code or content.

Sentaca Locations

When you visit a Sentaca location, we collect your name or business contact information and, in some cases, information from a government issued ID. This information is collected for access management and to protect the security and safety of our locations and employees.

Recruitment and Former Employees

We are constantly searching for new talent for our organization, and we collect information about job applicants or prospective candidates from several sources. When an employee leaves Sentaca, we continue to process information that is related to them for any remaining business, contractual, employment, legal, and fiscal purposes, including the management of pensions to the extent handled by Sentaca.

Regarding recruitment, we may look for prospective candidates with the help of recruitment intermediaries and may use publicly available information on social media platforms to identify prospective candidates for a specific function.

When an employee leaves Sentaca, we retain basic information from the former employee about their employment at Sentaca.

Conducting our Business Operations

We collect and use information to improve our business operations, systems, and processes. For example, information may be used to conduct, maintain, audit, and optimize our operations, to protect our assets and employees, for product development, and to defend our rights.

We collect information about our business operations to make informed decisions about the organization, the business, and to report on performance, audits, and trends. For example, we use this information to analyze the costs and quality of our operations. Where possible, this is done by using aggregated information, but it may use personal information.

We collect and use information from our business systems, which may include personal information, to:

• protect or enforce our rights, including to detect fraud or other criminal      activities (for example, by using information in payment systems)
• handle and resolve disputes
• answer complaints and defend Sentaca in legal proceedings
• and comply with legal obligations in the countries where we do business

We collect information from the use of our business processes, website, and online services, products, or technologies. This information may include personal information and is used for product and process development. For example, we may use this information to increase efficiency, decrease costs, or improve services by developing automated processes and tools, or to develop or improve the technologies on which these are based.

Cookies and Similar Technologies

When you visit our website, cloud and online services, software products, or view our content on certain third-party website, we collect information regarding your connection by using various online tracking technologies, such as cookies, web beacons, Local Storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. 

A cookie is a piece of data that a website may send to your browser, which may be stored on your computer and can be used to identify your computer. Web beacons, including pixels and tags, are technologies that are used to track a user visiting a Sentaca web page or if a web page was copied to another website. Web beacons may be used in email messages or newsletters to determine whether messages are read, forwarded, or links selected. Local Shared Objects can store content information displayed on the webpage visited, and preferences. These may be used to provide connected features across our website or display targeted Sentaca advertising on other website based on your interests.   

Session cookies can be used to track your progression from page to page so that you are not asked for information that you have already provided during the current session, or information that is needed to be able to complete a transaction. Session cookies are erased when the web browser is closed. Persistent cookies store user preferences for successive visits to a website, such as recording your choice of language and country location. 

Blocking, disabling, or rejecting Sentaca cookies may cause services to not function properly, such as in connection with a shopping cart, or block the use of website or Sentaca Cloud services that require you to sign in. Disabling cookies does not disable other online tracking technologies, but prevents the other technologies from accessing any details stored in cookies.

For information on cookies and how to remove these technologies by using browser settings, see https://www.allaboutcookies.org/. 

Children

Unless otherwise indicated, our website, products, and services are not intended for use by children under the age of 16.

Sharing Personal Information

We may share your personal information internally and externally with suppliers, advisors, or Business Partners for Sentaca’s legitimate business purposes, and only on a need-to-know basis. This section describes how we share information and how we facilitate that sharing.

How We Share Personal Information

When sharing personal information, we implement appropriate checks and controls to confirm that the information can be shared.

If we decide to sell, buy, merge, or otherwise reorganize businesses in some countries, such a transaction may involve disclosing some personal information to prospective or actual business purchasers, or the collection of personal information from those selling such businesses.

Facilitating International Transfers

Your information may be transferred to or accessed by Sentaca subsidiaries and third parties around the world. Sentaca complies with laws on the transfer of personal information between countries to keep your personal information protected, wherever it may be.

Information Security and Retention

To protect your personal information from unauthorized access, use, and disclosure, we implement reasonable physical, administrative, and technical safeguards. These safeguards include role-based access controls and encryption to keep personal information private while in transit. We also require our Business Partners, suppliers, and third parties to implement appropriate safeguards, such as contract terms and access restrictions, to protect information from unauthorized access, use, and disclosure. 

We only retain personal information as long as necessary to fulfill the purposes for which it is processed, or to comply with legal and regulatory retention requirements. Legal and regulatory retention requirements may include retaining information for:

• audit and accounting purposes,
• statutory retention terms,
• the handling of disputes,
• and the establishment, exercise, or defense of legal claims in the countries      where we do business. 

We retain any contractual relationship information for administrative purposes, legal and regulatory retention requirements, defending Sentaca rights, and to manage Sentaca's relationship with you. The information that is provided in a supplementary privacy notice may provide more detailed information on applicable retention terms.

When personal information is no longer needed, we have processes in place to securely delete it, for example by erasing electronic files and shredding physical records.

Your Rights

You have certain rights when it comes to the handling of your personal information. The Contact Us form in the header of this page can be used to:

• request access to the personal information that we have on you, or have it      updated. Depending on the applicable law, you may have additional rights      concerning your personal information.
• ask questions related to this Privacy Statement and privacy practices. Your      message is forwarded to the appropriate member of Sentaca's Data Privacy      Team, including the responsible Data Protection Officers.
• submit a complaint to Sentaca if you are not satisfied with how Sentaca is      processing your personal information.

Your rights may be subject to limitations and exceptions resulting from applicable laws. For example, there may be situations where we cannot share certain information that you seek if disclosing this means disclosing information about others.

You may also have the right to complain to the competent supervisory authority. Contact details of Data Protection Authorities in the European Economic Area can be found here, and in the UK here. 

Legal Basis

In some jurisdictions, the lawful handling of personal information is subject to a justification, sometimes referred to as legal basis. The legal bases that we rely on for the lawful handling of your personal information vary depending on the purpose and applicable law.

The different legal bases that we use are:

Necessary for the performance of a contract with you

We rely on this legal basis when we need to process certain personal information, such as your contact details, payment details, and shipment details, to perform our obligations or to manage our contractual relationship with you.

Examples:

• If you intend to purchase a product or service, we require your business      contact information to enter into a contract with you.
• When fulfilling a contact, you may need to receive support services, for which      we will need to collect your contact information.
• We need personal information to consider job applicants.

Legitimate interests relate to being able to conduct and organize business, which includes the marketing of our offerings, protecting our legal interests, securing our IT environment, or meeting client requirements.

Examples:

• We capture your use of, and interaction with our website to improve them.
• Where we have a contractual relationship with the organization that you are      working for, we have a legitimate interest to process your personal      information used to manage this contract.
• We process your business contact information in combination with other business-relevant information to tailor our interactions with you and promote our products and services. We may process your contact information together with details of a Sentaca event you attended to develop marketing  and      business intelligence.
• We process the personal information of applicants based on our legitimate      interest to source suitable talent.

We may also process personal information where it is necessary to defend our rights in judicial, administrative, or arbitral proceedings. This also falls under the legal basis of legitimate interest in countries where they are not a separate legal basis.

Privacy Statement Updates

If a material change is made to this Privacy Statement, the effective date is revised, and a notice is posted on the updated Privacy Statement for 30 days. By continuing to use our website and services after a revision takes effect, it is considered that users have read and understand the changes.